By accessing this website, placing an order, or purchasing products from Vac City, you agree to be bound by these Terms and Conditions, together with our Privacy Policy and any additional terms displayed on the website. Please review these Terms carefully before placing your order.
Vac City reserves the right to update or amend these Terms at any time. Continued use of the website constitutes acceptance of any revised Terms.
General Terms & Conditions of Sale
By purchasing from the Vac City online store, you agree to these Terms and Conditions. Customers should review all policies before placing an order.
- Orders must be completed within 3 days of being placed.
- All item prices displayed on the website include GST, unless stated otherwise.
- While every effort is made to ensure accuracy, any errors or omissions in item descriptions or details are unintentional.
- All images displayed on the website are for illustration purposes only.
- Prices listed on the website are online-only prices and may differ from prices offered in physical retail stores.
Conditions of Sale
- A binding contract is formed only once payment has been received in full and the order has been dispatched.
- Vac City reserves the right to refuse, cancel, or amend any order due to pricing errors, stock availability issues, or other unforeseen circumstances.
- All products are sold subject to availability at the time of order confirmation.
- Customers are responsible for ensuring that products ordered meet their requirements before purchase.
Orders and Payment
- All orders placed through the website, by phone, or by email are subject to acceptance by Vac City.
- Payment must be made in full before items are dispatched.
- We accept approved payment methods as displayed at checkout, including applicable buy now, pay later services where available.
- Vac City is not responsible for delays or non-delivery caused by declined or failed payments.
Shipping
- Shipping costs may vary depending on the product and delivery location. Customers may contact Vac City for a shipping quote if required.
- Store pick-up is available only for selected models and must be arranged in advance. No exceptions apply.
- Items will be shipped only after full payment has been received.
Delivery
- Dispatch of goods is arranged through Vac City’s nominated courier partners.
- Customers should allow up to 10 working days for delivery. In most cases, delivery occurs within 2–3 business days.
- Weekend or after-hours deliveries are not available.
- Vac City is not directly liable for any loss, theft, or damage to goods caused by third-party delivery providers during transit.
- All items valued over $300 are automatically insured during delivery.
- Approved replacements or repairs are dispatched via prepaid postage.
If any delivery issues arise, customers should contact Vac City, and we will make reasonable efforts to resolve the matter.
Product Information
Vac City endeavours to ensure that all product descriptions, specifications, and pricing are accurate. However, we do not warrant that all information is error-free, complete, or current. Customers should verify the suitability of the product before making a purchase.
Returns, Repairs, and Refunds
Returns may be accepted in accordance with Vac City’s returns policy and Australian Consumer Law.
- Change-of-mind returns may be subject to conditions, including unopened packaging and return timeframes.
- Faulty or damaged items should be reported as soon as possible for assessment.
- Replacements or repairs are provided where applicable and in accordance with consumer guarantees.
Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available to consumers under Australian Consumer Law. Goods supplied by Vac City come with guarantees that cannot be excluded under Australian law.
Limitation of Liability
To the maximum extent permitted by law, Vac City is not liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of goods. Vac City’s liability is limited to repair, replacement, or refund of the purchased item where required by law.
Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of Vac City or its licensors and is protected by applicable intellectual property laws. Content may not be reproduced or used without written permission.
Privacy
Personal information is handled in accordance with Vac City’s Privacy Policy. By using this website, you consent to the collection and use of your information as outlined in that policy.
Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these Terms will be subject to the jurisdiction of the Australian courts.
Contact Us
If you have any questions regarding these Terms and Conditions, or require further information about your order, please contact Vac City using the details below:
Phone: 03 9568 6005
Email: [email protected]
Address:
1/993 North Rd,
Murrumbeena VIC 3163, Australia